Shipping & Returns

Shipping is free and tracked, worldwide. There are no shipping tiers, no thresholds to hit, and no fees added at checkout. The price you see in the customizer is the price you pay.

Because every pillow is printed to order, the timeline has two parts:

• Design review: 2-3 business days. A real person checks your file for resolution, print-safe margins, and seam placement. If something needs a fix, you get an email. Fixes are free and a file that will look bad is never printed.
• Printing and delivery: 5-8 days on average. Once your file is approved, your cover is printed at 300 DPI, sewn, quality-checked, and shipped with a tracking number sent to your email.

You'll receive a tracking link by email as soon as your pillow ships. Tracking can take 24-48 hours to show its first scan; that's normal. If your tracking hasn't moved in 7 days, email cavernlimited@customdakimakura.net and it'll be chased down for you.

Most orders arrive with nothing extra to pay. Depending on your country, customs may occasionally charge a small import fee on delivery. These charges are set by your local customs office and are the recipient's responsibility. This is rare, but better to hear it here than from a courier.

Every pillow is custom-printed from your artwork, one at a time; there's no warehouse shelf to return it to. Because of that, returns or exchanges can't be accepted for change of mind, ordering the wrong size, or uploading the wrong file (double-check that customizer preview!).

But if the shop got it wrong, it's made right, free:

• Printing defects: blurry print, wrong colors, misaligned seams
• Damage in transit: tears, stains, crushed packaging that hurt the product
• Shop errors: wrong size, wrong fabric, wrong file printed

In these cases your pillow is reprinted and reshipped at no cost. In most situations you won't even be asked to send the original back.

Need to cancel, fix a typo in your address, or swap your uploaded file? Email cavernlimited@customdakimakura.net as soon as possible. While your order is still in design review (the first 2-3 business days), almost anything can be changed. Once printing starts, the pillow is being made specifically for you and can no longer be cancelled or changed.

If a package is returned because of an incorrect address, you'll be contacted to arrange reshipment.

If tracking shows your package as lost, or it hasn't arrived within 30 days of shipping, get in touch for a replacement or refund, your choice. If tracking shows the package as delivered but you can't find it, check with neighbors and your local carrier first, then email cavernlimited@customdakimakura.net and it'll get sorted out.