Terms of Service

Last Updated: 12/07/2025

Welcome to Custom Dakimakura Store (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including all purchases made through our Shopify storefront (the “Site”). By using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian to use this Site.

You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction when using the Site.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or products without our express written permission.

3. Product Information & Availability

We specialize in custom dakimakura (body pillow) covers, artwork, and related merchandise. Product descriptions, dimensions, colors, and availability may change without notice. We make every effort to display items accurately, but we cannot guarantee that colors or details on your device’s display will perfectly match the physical product.

All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.

4. Orders & Billing Accuracy

We reserve the right to refuse any order placed with us. We may limit or cancel quantities per customer, household, or payment method at our discretion.

You agree to provide accurate, complete, and current purchase and account information for all orders.

If we make a change or cancellation to an order, we may attempt to notify you using the contact information provided at checkout.

5. Pricing & Modifications

Prices for our products are subject to change without notice.

We are not liable for modifications, price changes, suspension, or discontinuation of the Service.

From time to time, we may offer promotions or discounts, which may be subject to additional terms.

6. Shipping & Delivery

Shipping times vary based on product type, destination, and production queue. Estimated delivery times are not guaranteed.

Once an order has shipped, we are not responsible for delays caused by carriers, customs, weather, or other factors outside our control.

International shipments may incur customs fees or import taxes. These fees are the buyer’s responsibility.

7. Returns, Exchanges & Cancellations

Due to the hygienic and custom nature of dakimakura products, returns and exchanges are only accepted under the following conditions:

• The item arrives damaged or defective

• The wrong item was received

• Your product is eligible under our stated return policy

Customers must notify us of issues within 7 days of delivery with photo evidence.

Custom or personalized items typically cannot be returned unless defective.

Cancellations may be accepted only before production begins.

8. Intellectual Property

All artwork, product designs, branding, and content displayed on the Site are the property of Custom Dakimakura Store or the respective artists.

You may not reproduce, redistribute, or commercially exploit any content without explicit written permission.

9. Accuracy of Information

We are not responsible if information on the Site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be solely relied upon for critical decisions.

10. Third-Party Tools & Links

We may provide access to third-party tools or links not controlled by us. You acknowledge that we offer these “as is” without warranties.

We are not liable for any damages arising from third-party sites, services, or content.

11. Prohibited Uses

You may not use the Site or its content:

• For unlawful purposes

• To violate intellectual property rights

• To transmit harmful code or malware

• To collect personal information about others

• To interfere with the security or operation of the Site

Violation of these Terms may result in termination of service.

12. Disclaimer of Warranties

We do not guarantee that:

• The Site will be uninterrupted or error-free

• The results obtained from using the Site will be accurate

• Products will meet your personal expectations

All products are provided “as is” unless otherwise stated.

13. Limitation of Liability

To the fullest extent permitted by law, Custom Dakimakura Store is not liable for any indirect, incidental, punitive, or consequential damages resulting from:

• Use of our products

• Errors or inaccuracies on the Site

• Delays or shipping issues

• Unauthorized access to information

Our liability is limited to the amount you paid for the product.

14. Indemnification

You agree to indemnify and hold harmless Custom Dakimakura Store, our employees, partners, and service providers from any claims arising from your breach of these Terms or misuse of the Site.

15. Severability

If any portion of these Terms is determined unenforceable, that portion shall be severed without affecting the validity of the remaining Terms.

16. Termination

These Terms remain in effect unless terminated by either party.

We may terminate the agreement at any time if we suspect violations of these Terms.

17. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the Site after updates constitutes acceptance of the revised Terms.

18. Contact Information

For questions about the Terms of Service, please contact:

Email: cavernlimited@customdakimakura.net
Business Name: CavernLimitedLLC